Return and Exchange Policy

At Kids Infinite, a trademark-registered brand and product of KIDS HANA PRIVATE LIMITED, we are committed to ensuring that you are fully satisfied with your purchase. If you need to return or exchange an item, we have made the process as simple as possible for you.

1. Return Policy
Eligibility for Returns
You can return items under the following conditions:

• The product is unused, unworn, and in its original packaging, including tags and labels.
• You request the return within 7 days of receiving your order.
• The product is defective, damaged, or not as described.

Non-Returnable Items

• Perishable goods such as food, diapers, or baby formula.
• Personal care products, hygiene items, and undergarments.
• Customized or personalized products.
• Digital products, gift cards, or downloadable content.

Return Process

1. Contact Us:
   To initiate a return, please reach out to us at support@kidsinfinite.com or call 7386075746. Provide your order number and details about the item you wish to return.
2. Approval and Return Shipping:
   Once your return request is approved, you will receive a return authorization. We will arrange a pickup for eligible items or provide instructions for you to return the product.
3. Inspection and Refund:
   After receiving the returned product, we will inspect it to ensure it meets our return policy. If everything is in order, we will process a refund within 7-10 business days.

Refund Method

• Refunds will be processed to the original payment method (credit card, debit card, UPI, or wallet).
• If you paid via Cash on Delivery (COD), the refund will be issued via bank transfer or store credit.

2. Exchange Policy
Eligibility for Exchanges
Exchanges are allowed under the following conditions:

• The item is unused, unworn, and in original packaging.
• The request for exchange is made within 7 days of receiving the product.
• You wish to exchange the product for a different size or color of the same item.

Exchange Process

1. Contact Us:
   To initiate an exchange, please email support@kidsinfinite.com or call 7386075746 with your order details and the item you want to exchange.
2. Exchange Approval & Pickup:
   After your exchange request is approved, we will arrange a pickup for the original item. You will receive the new item in exchange for the returned product.
3. Exchange Charges:
   If the exchange is due to a change of mind, there may be additional shipping charges for sending the new product.

3. Conditions for Returns and Exchanges

• Products must be unused and in original condition.
• Returns and exchanges should be accompanied by the original invoice or proof of purchase.
• Any items that are damaged or used cannot be returned or exchanged unless they are defective.

4. Contact Information
If you have any questions about our return or exchange policy, please contact us:
📍KIDS HANA PRIVATE LIMITED
H.No. 11-3-384/2/29, Flat No. G01, Srinivas Nagar, Sitaphalmandi, Secunderabad, Hyderabad-500061, Telangana, India.
📞Phone: 7386075746
📧Email: support@kidsinfinite.com
By using KidsInfinite.com, you agree to this Return and Exchange Policy.