Refund and Return Policy

At Kids Infinite, a trademark-registered brand and product of KIDS HANA PRIVATE LIMITED, we strive to ensure a smooth and hassle-free shopping experience for our customers. If you are not satisfied with your purchase, we offer a flexible Return & Refund Policy as outlined below.

1. Return Eligibility
You may request a return if your item meets the following conditions:
✅ The item is unused, unworn, and in its original packaging with all tags and labels attached.
✅The return request is made within 7 days from the date of delivery.
✅The item is damaged, defective, incorrect, or missing parts (due to our error).
Non-Returnable Items:
❌ Perishable goods such as food, baby formula, and diapers.
❌ Personal care, hygiene products, and undergarments.
❌ Customized, personalized, or made-to-order products.
❌ Digital products, gift cards, and downloadable content.

2. Return Process
Initiate a Return:

• Contact our customer support at support@kidsinfinite.com or call 7386075746 with your order details.
• Provide clear images of the product (if damaged or incorrect).

Return Approval & Pickup:

• Once approved, you will receive return instructions.
• For eligible products, we will arrange a pickup, or you may need to ship the item back to us.

Product Inspection & Refund:

• After receiving the item, our team will inspect it.
• If approved, your refund will be processed within 7-10 business days.

3. Refund Policy
💰Refund Method:

• Refunds are issued to the original payment method (Credit/Debit Card, UPI, Wallet, or Net Banking).
• In case of Cash on Delivery (COD) orders, the refund will be processed as store credit or bank transfer.

💳Refund Timelines:

• Prepaid Orders: 5-7 business days.
• COD Orders: 7-10 business days (after bank details verification).
• Wallet Refunds: Instantly credited.

🚫Refund Deductions:

• Shipping charges are non-refundable unless the return is due to our error.
• A restocking fee may apply for high-value or bulk orders.

4. Exchange Policy
🔄Product Exchange:

• Exchanges are available only for size or color variations of the same product.
• If the requested variant is unavailable, we will process a refund instead.

5. Cancellation Policy
Order Cancellations:

• Orders can be canceled before they are shipped.
• Once shipped, the order cannot be canceled but can be returned after delivery.

6. Contact Us
For any return, refund, or exchange-related queries, please reach out to us:
📍KIDS HANA PRIVATE LIMITED
H.No. 11-3-384/2/29, Flat No. G01, Srinivas Nagar, Sitaphalmandi, Secunderabad, Hyderabad-500061, Telangana, India.
📞Phone: 7386075746
📧Email: support@kidsinfinite.com
By shopping on KidsInfinite.com, you agree to our Refund & Return Policy.