This Shipping and Delivery Policy governs the shipping and delivery of products purchased through KidsInfinite.com, a website owned and operated by KIDS HANA PRIVATE LIMITED, a trademark-registered brand and product of KIDS HANA PRIVATE LIMITED. By placing an order, you agree to the terms outlined in this policy.
1. Shipping Locations
We offer shipping to most locations within India. Currently, we do not ship to international locations. However, we are continuously working to expand our shipping network.
2. Processing Time
All orders placed on KidsInfinite.com are processed within 1-2 business days. Business days are Monday through Friday, excluding holidays. Orders placed during peak times (e.g., holidays, sales) may experience slight delays, but we will do our best to ship them as quickly as possible.
3. Shipping Methods
We offer various shipping methods, including:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-4 business days (available in select locations).
- Same-Day Delivery: Available in select cities and for certain products.
Shipping fees depend on the chosen method, weight, size of the items, and destination. The exact shipping cost will be calculated and displayed at checkout.
4. Shipping Charges
Shipping charges are calculated based on your delivery address, the items you are purchasing, and the selected shipping method. You can view the shipping costs before completing your order at the checkout page.
- Free Shipping may be available for orders above a certain amount. Please check our website for any current promotions or conditions.
5. Delivery Time
Delivery times depend on your location and the shipping method selected. Please note that all delivery times are estimates and can be affected by factors such as weather, local holidays, and courier delays.
- Standard Shipping: Typically delivers in 5-7 business days.
- Express Shipping: Typically delivers in 2-4 business days.
- Same-Day Delivery: Available in select locations and conditions.
We strive to deliver your order as quickly as possible, but there may be occasional delays. If we anticipate a delay in your order, we will notify you via email.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track the status of your delivery on the KidsInfinite.com website or the carrier’s website.
7. Order Issues
If there are any issues with your order, such as:
- Missing items,
- Damaged products, or
- Wrong items received,
Please contact us within 7 days of receiving the order so that we can assist you in resolving the issue. You can reach our customer support team at support@kidsinfinite.com or call 7386075746.
8. Shipping Restrictions
While we aim to deliver to as many locations as possible, some areas may be restricted due to:
- Delivery limitations by third-party couriers,
- Local government regulations, or
- Geographical constraints.
In such cases, we will notify you of the unavailability of shipping to your address.
9. International Shipping
Currently, we do not offer international shipping. We are continuously working on expanding our delivery options and will update our policy when international shipping becomes available.
10. Returns and Refunds
For information regarding returns and refunds, please refer to our Return and Refund Policy. We accept returns in line with the conditions outlined in that policy. Please ensure you check your order upon arrival to ensure everything is correct and in good condition.
11. Contact Information
For any questions regarding shipping or delivery, please contact us:
📍KIDS HANA PRIVATE LIMITED
H.No. 11-3-384/2/29, Flat No. G01, Srinivas Nagar, Sitaphalmandi, Secunderabad, Hyderabad-500061, Telangana, India.
📞Phone: 7386075746
📧Email: support@kidsinfinite.com
By placing an order with KidsInfinite.com, you agree to this Shipping and Delivery Policy.
